REFUND POLICIES

At Rosse Empire, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

Returns

We accept returns within 14 days of receiving your order. To be eligible for a return:

  • Items must be unused, unworn, and in their original condition

  • Products must be returned in the original packaging

  • Proof of purchase or order confirmation is required

Certain items such as personal care products, skincare items, and sale items may not be eligible for return due to hygiene and safety reasons.

Refunds

Once we receive and inspect your returned item, we will notify you about the status of your refund.

If approved, your refund will be processed back to your original payment method within 5–10 business days.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you received a damaged or wrong item, please contact us within 48 hours of delivery.

Non-Refundable Items

The following items are non-refundable:

  • Opened or used skincare products

  • Gift cards

  • Final sale or clearance items

  • Personalized products

Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged or incorrect.

Order Cancellation

Orders may only be canceled within 12 hours of purchase. Once an order has been processed or shipped, it cannot be canceled.

Late or Missing Refunds

If you have not received your refund yet, please first check with your bank or payment provider, as processing times may vary.

Contact Us

If you have any questions regarding returns or refunds, please contact us through our website:

Rosse Empire